legal

experience programme agreement

these are the terms of the fijitaliz customer experience and loyalty programme.. when you accept your quote on the quote page, this text and your quote together form the agreement.. any special term written in the quote takes precedence..

1. the parties..

   service provider..: fijitaliz (atako teknoloji ve dış ticaret a.ş..).. customer..: the person or organisation named in the quote..

2. what the programme includes..

   a game made for your brand..; setup on your website..; hosting and monitoring on fijitaliz's infrastructure..; a permanent qr code and print file..; gifts printed for your brand that carry the code..; a campaign report every quarter..; and, in 6 and 12-month programmes, fresh content every quarter..

   a continuation programme prints no new gifts..: the same code on the products your customers already have opens a new season..; the game is adapted, and hosting, reports and content renewal continue..

3. length..

   the programme runs for 3, 6 or 12 months.. it starts 7 days after the gifts are delivered to you..; for a continuation programme, 7 days after payment is received.. in a calendar (milat) programme it starts on the first day of the calendar year (e.g.. 1 january 2027 for a 2027 calendar).. if delivery is delayed on our side, the programme moves forward by the same number of days..

4. price and payment..

   amounts in the quote exclude vat..; vat is shown separately.. 50% is paid on acceptance and 50% before the gifts are delivered..; a continuation programme is paid in full on acceptance.. payment is by bank transfer (the iban is on the quote page)..; card payment will appear on the quote page once available..

   a quote is valid for 15 days.. an expired quote is renewed at current supply prices..

5. production and delivery..

   gifts are delivered within 30 days of your approval of the print design.. delivery is to one address..; more addresses are listed separately in the quote.. damaged or missing items reported within 7 days of delivery are replaced..

6. distribution..

   handing the gifts to your customers is up to you.. at the start you share a short distribution plan (who, when, with what note)..; reports show the number distributed on a separate line, so results can be read apart from distribution..

7. reports and the end of the programme..

   in the second week of the month after each quarter ends, you receive a campaign report..: which product, how many, how many people scanned, how many scans, how many finished the game, prizes and returns.. one report for a 3-month programme, two for 6 months, four for 12 months..

   the final report measures satisfaction by scan rate (unique scanners ÷ items distributed)..: 35% and above is strong, 15–35% moderate, below 15% weak.. strong and moderate results come with a new campaign proposal..; a weak result comes with a cause-and-effect review and a fitting new quote..

8. the game and prize principle..

   prizes in fijitaliz games are never decided by chance..: they are given for taking part or for a correct answer, under the same rule for everyone.. no draws, lotteries or luck-based prizes.. you decide and provide the prizes, and you commit to giving the prize announced in the game..

9. code lifetime and renewal..

   the qr code stays valid for as long as fijitaliz runs the service..; if fijitaliz ends the service it gives at least 90 days' notice.. when the programme ends the code never lands on a dead page..: it opens a "programme complete"..; page, and if the page on your site closes, the code goes to your brand's page on fijitaliz..

   on renewal the same code is printed on new gifts..; the game and setup are charged with a personal 50% discount code, and the gifts at current prices..

10. personal data (kvkk)..

    information participants give on the game and campaign page (for example name and email to receive a prize code or updates) is collected for your campaign.. for this data you are the data controller and fijitaliz is the data processor..: it processes the data only on your instructions and only to run the programme..; it does not use it for anything else, sell it or share it..

    participants see a privacy notice in your name..; commercial messages are sent only with the participant's separate consent.. qr scans do not store ip addresses, location or browser identifiers..; country, device type and time are counted in aggregate..

    data travels over encrypted connections, only authorised staff can access it, and access is logged.. if a data breach occurs you are notified within 72 hours.. within 6 months after the programme ends, participant data is handed over to you or deleted..; aggregate figures in reports remain..

    for the information you give us while requesting a quote, fijitaliz is the data controller..; details are on the privacy page..

11. intellectual property..

    the game platform and software belong to fijitaliz.. your logo, brand and content belong to you.. you may use the print designs made for you during and after the programme..

12. cancellation..

    cancelling before production starts is free and any payment is refunded.. after production starts, the gifts produced and the work done are deducted.. once the programme has started the service runs to the end of its term..; the remaining period is not refunded..

13. disputes..

    this agreement is governed by the laws of the republic of türkiye..; the courts and enforcement offices of istanbul have jurisdiction..